SHOP POLICIES

SHIPPING

Processing time

Sankofa Detroit makes USPS drops every Wednesday and Saturday. Each order is mailed USPS Priority and comes with a tracking number, which is provided in the shipping confirmation email.

Estimated shipping times

North America: 3-5 business days

Sankofa Detroit will do its best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on Post Office updates, provided with order tracking number. .

Missing Items

If your package does not turn up within the expected timeframe or if it is missing items, please contact Sankofa Detroit.

RETURNS

and

EXCHANGES

Sankofa Detroit accept returns, exchanges, and cancellations

Contact Sankofa Detroit within: 7 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 2 days of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, Sankofa Detroit can't accept returns for:

Custom or personalized orders
Earrings

Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order? Please contact Sankofa Detroit if you have any problems with your order.

Shop Policies